At G.D House, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with our Refund Policy.

1. Eligibility for Refund

• Return Window: You may request a refund within [Insert Number] days of receiving your order.
• Condition of Items: To be eligible for a refund, items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged, worn, or altered may not be eligible for a refund.
• Non-Refundable Items: Certain items, such as personalized products, gift cards, and opened electronics, are non-refundable unless they arrive defective or damaged.

2. How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and details about the product you wish to return.
• Return Authorization: Once your refund request is approved, we will provide you with a return authorization and instructions on how to return the item.
• Shipping Costs: You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable.

3. Processing Your Refund

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
• Refund Approval: If your return is approved, we will process your refund. The refund will be issued to your original method of payment within [Insert Number] business days. You will receive a notification via email once your refund has been processed.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).

4. Exchanges

• Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately, and we will arrange for a replacement or exchange at no additional cost to you.
• Exchange Process: To exchange an item, follow the same steps as for a refund. Once we receive and inspect your return, we will ship the replacement item to you.

5. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted.
• Contact Your Bank: If you’ve done this and still have not received your refund, please contact your bank or credit card company. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

6. Contact Us

If you have any questions about our Refund Policy or need further assistance, please don’t hesitate to reach out to our customer service team